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What
is ISO 9001:2000
ISO
9001:2000 is the world’s most successful standard
addressing best practice in the application of quality
management systems The standard is based around the
principles of customer satisfaction, continual
improvement and the development of a process based
quality management system. Although not referenced in
the standard itself the ISO 9001:2000 document is
underpinned by eight key quality management principles;
a customer focused organisation leadership
the involvement of people ensuring a process
approach a systematic approach to management a
factual approach to decision making mutually
beneficial supplier relations continual improvement
ISO
9001:2000 has been written to ensure that its guiding
principles are equally relevant to all sectors of
industry and to all types of organisation. Although
containing requirements to control the key processes
within an organisation, it only requires six documented
procedures. The standard emphasises the need for an
organisation to continually monitor their own processes
and systems, with many clauses making reference to self
monitoring or measurement or both. This emphasis aims
for an integrated approach to business processes.
Instead of operating to a business plan on one hand and
a quality management system on the other, the standard
aims to integrate both of these functions into one
system.
What
is a quality management system? ISO 9001:2000 is
a standard that specifies criteria for a quality
management system (QMS). A QMS incorporates those
elements of an organisations management system that
direct and control it with regard to quality. Such a
system will need to be supported by top management who
will need to be able to demonstrate management
commitment.
How
do you demonstrate management
commitment? Management commitment is one of the
cornerstones of ISO 9001:2000, requiring top management
to develop and improve the QMS throughout the
organisation. This commitment can be demonstrated by a
number of methods including creating a quality policy,
conducting management reviews and establishing quality
objectives.
What
is a quality policy? ISO 9001:2000 specifies that
an organisation must have a quality policy that
documents the organisations overall intentions and
direction related to quality as formally expressed by
top management. Such a policy will include a commitment
to comply with ISO 9001:2000, to continuously improve
the QMS and to set and monitor measurable quality
objectives.
What
are quality objectives? The quality objectives
are those targets sought or aimed for by the
organisation that are related to quality. These quality
objectives must be SMART (suitable, measurable,
achievable, reviewed and timely). Examples of quality
objectives might be; to reduce machine down time by 20%
or to reduce rework costs by 2% p/m. Whatever quality
objectives are chosen they must be meaningful and
adequately resourced by the organisation.
What
is a management review? A management review is a
key element of how the top management of an organisation
can assess its performance in terms of the objectives it
sets itself, the requirements set by the standard and
how its systems are operating. Normally, a management
review is a regular meeting of the top management team
and uses the information that the organisation’s systems
have derived. It is a useful forum to review and revise
quality objectives.
What
are internal audits and why do I need to carry them
out? Internal audit is one of the key monitoring
processes required by the standard and functions as a
check on the organisation’s systems. It is the
opportunity for an organisation to determine compliance
to the systems it has established and maintained to meet
the needs of its customers and identify opportunities
for improvement. Internal audit can be seen as a ‘health
check’ for an organization.
Our Pre ISO 9001 Consulting
solutions provides answer to the following questions:-
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What is ISO 9001 QMS?
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What are the benefits of
implementing ISO 9001:2000?
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How do I achieve ISO 9001
certificate?
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Steps for implementing ISO
9001
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How to select a consultant for
ISO 9001 certification?
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Address of consultants for ISO
certification in India
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What documents are required for
certification.
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How much does it cost to get ISO
certification and what are the consulting
charges..?
We offer free telephonic and email
consultation to clear your doubts and queries before
your organization starts implementing ISO 9001:2000
quality management system.
Our Expertise for ISO
implementation and certification:-
Lakshy Management Consultant Pvt.
Ltd. has a team of highly experienced consultants
specializing in manufacturing, IT, ITES, Software,
Chemical, Service, Hospitality, Medical, Retail,
Pharmaceutical, Automobile, Agriculture and Food
processing domains.
Our consultants have got
transnational consulting experience to add value to your
business processes. |
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